Frequently Asked Questions
Choosing new flooring comes with a lot of questions—and it should. Below are clear answers to the things homeowners ask us most before getting started.
Before getting started
Do I really see samples in my home?
Yes. You bring our showroom samples home or we deliver samples directly to you so you can see how they look in your lighting, next to your walls and furniture. This helps avoid surprises after installation.
Is there any cost or obligation to get a quote?
No. Quotes are free, and there’s no obligation to move forward. Our goal is to provide clear information so you can make an informed decision.
How long does the quoting process take?
We provide a quote 24-48 hours after reviewing the space and a product selection.
What areas do you serve?
We primarily serve San Diego and surrounding areas. If you’re unsure whether you’re within our service range, just ask—we’re happy to confirm.
Installation & project details
How long does installation usually take?
Installation time highly depends on square footage, material type, and prep work required. We’ll give you a realistic timeline before any paperwork is signed.
Do I need to move furniture before installation?
We typically handle moving standard furniture such as beds, dressers, and similar items. Smaller personal items and décor should be cleared ahead of time, as well as electronics disconnected.
What happens to my existing flooring?
Removal and disposal of old flooring is included in all quotes.
Will installation be messy?
Flooring work is a construction process, but we take care to protect surrounding areas and clean up thoroughly once the job is complete.
Products & recommendations
Can you help me choose between LVP, laminate, and hardwood?
Absolutely. We’ll walk you through durability, moisture resistance, maintenance, and cost so the final choice fits your lifestyle and home—not just a trend.
Are your products warrantied?
Yes. Manufacturer warranties apply to the products we install, and we’ll explain coverage details during the selection process.
Do you only carry certain brands?
We work with a curated selection of trusted manufacturers. This allows us to focus on products we know perform well rather than overwhelming you with endless options.
Pricing & peace of mind
Are there hidden costs I should expect?
No. We believe in transparent pricing. Your quote will clearly outline materials, labor, and scope so you know exactly what’s included.
How do payments work?
Payment terms are reviewed before the project begins and are structured to be straightforward and fair.
What if something doesn’t feel right after installation?
We want to know. Our job isn’t finished until you’re satisfied, and we stand behind the work we do.
If you have a question, we would love to answer it. Just click the "Ask Us" button below and submit your question!